Reflections Recovery Center is committed to protecting the private information of every visitor of our website. This includes not allowing sensitive data fall into the hands of third parties and unaffiliated entities.

According to U.S. privacy law and information security, personally identifiable information can be used on its own or in conjunction with other information to:

  • Identify,
  • Contact,
  • Identify in context,
  • Or locate an individual person.

We only use such information for our own purposes, and not those of any outside entity.

Acceptance of Terms

By using this website, you agree to Reflections Recovery Center’s privacy policy and terms and conditions. We reserve the right at any time to change, modify, add, or remove portions of this privacy policy. Upon any changes to our privacy policy in the future, we will publish the updated policy on our website with the most recent modification date. You’re encouraged to check on our policy page periodically for updates.

If we update our policy regarding the way we use or share users’ personal information, we will provide notice of the revised privacy policy through the email address(es) you have submitted through our website. By continuing to use the website and our services, you imply that you accept our amended privacy policy.

Reflections Recovery Center may share your personally identifiable information with vendors and affiliate companies for relevant marketing purposes. However, we do not sell any personal information to third parties for their marketing efforts. We value the trust you place in Reflections Recovery Center, and we vow to maintain that trust by only allowing your information to be seen and shared by Reflections Recovery Center staff and our affiliates.

How Do We Collect Your Information?

Besides basic information that can be gathered from your IP address simply by visiting our website, you have the opportunity to share more specific information with us through our website in the following ways:

  • Entering your email address to sign up for our newsletter
  • Submitting personal information through one of our website’s contact forms
  • Entering basic personal information to download one of our website’s digital products, such as an eBook
  • Entering personal and health insurance policy information through our “Verify Insurance” form
  • Starting a live chat with one of our representatives

What Kind of Information Can We Collect from You?

Other than transmitting location information from your home or mobile device when you visit our website, you have the opportunity to share the following types of information with us through various forms, pages and plug-ins on this website:

  • First and last name
  • Email address
  • Phone number
  • Information about your background and/or questions for us
  • Street address*
  • Social security number*
  • Date of birth*
  • Insurance policy information*

*Only if you fill out our insurance information form – or possibly through our chat feature

How Do We Use Your Information?

Any information you submit to us through a contact form, live chat, insurance form, newsletter sign-up or download request will be kept confidential, but may be used in the following ways:

  • To improve our website so we can better serve you and those like you
  • To better communicate with you and fulfill your customer service requests
  • To follow up with you after the initial point of contact
  • To inform you of a contest, promotion, survey, or other site feature or campaign
  • To ask for ratings and reviews of services
  • To personalize the visitor’s experience and to deliver the type of content and offerings most relevant to you

How Do We Protect Your Information?

To date, we have put the following safety measures in place to protect visitors’ sensitive information:

  • We do not use vulnerability scanning.
  • We use regular malware scanning.
  • Each website session is protected by secured networks, namely encryption via secure sockets layer (SSL) technology. All information you transmit per session is only accessible by a limited number of persons who have designated access rights and are sworn to keep such information confidential.

Third-Party Disclosure

Reflections Recovery Center does not sell, trade, or transfer personally identifiable information to outside parties except with advanced notice to our users. “Outside parties” does not include website hosting partners and other entities who assist Reflections Recovery Center in maintaining our website, conducting our business, and serving our users. However, these parties are sworn to keep this information confidential.

In rare cases, we may release personal information only when it’s to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety.

Any visitor information that is considered non-personally identifiable may be provided to or shared with other parties for marketing, advertising, and other purposes.

Third-Party Links

Our website may include or offer third-party products or services on temporary or long-term bases. All third-party sites will have unique and independent privacy policies.

Reflections Recovery Center bears no responsibility or liability for the content and activities of these linked sites. Even so, we always strive to protect our site’s integrity, and we welcome any feedback about such third-party links or sites.

 

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action. File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us using the information on page 1. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

  • We can use your health information and share it with other professionals who are treating you.
  • Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

  • We can use and share your health information to run our practice, improve your care, and contact you when necessary.
  • Example: We use health information about you to manage your treatment and services.

Bill for your services

  • We can use and share your health information to bill and get payment from health plans or other entities.
  • Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety
  • Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

  • Respond to organ and tissue donation requests
  • We can share health information about you with organ procurement organizations.
  • Work with a medical examiner or funeral director
  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
  • Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services
  • Respond to lawsuits and legal actions
  • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

Effective 11/20/2018

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (928) 440-0065 or via mail Attn: Privacy Officer, 195 Plaza Drive, Prescott, AZ 86303.

Contact Us

If you have any question regarding Reflections Recovery Center’s privacy policy, you may contact us through one of the following ways:

Website:
https://reflectionsrehab.com/

Email Address:
[email protected]

Phone Number:
866-418-1213

Mailing Address:
957 Black Dr.
Prescott, AZ 86305